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Help Centre

How can we help?

We're here 24/7. Most questions answered in under 2 hours.

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Billing & Payments

Questions about charges, subscriptions, invoices, or payment methods.

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Manage Subscription

Cancel, pause, or change your plan at any time via our Manage page.

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Contact Support

Email support@myslim.app โ€” we reply 24/7.

FAQ

Frequently asked questions.

Getting Started

myslim is an educational entertainment platform with daily nutrition, habit, and relationship tools โ€” separate coaching tracks for women and men, a habit tracker, and an AI assistant. myslim is not medical or nutrition advice โ€” it's a structured daily practice for people who want to build better habits.
Take our short quiz to personalize your plan, choose a plan, enter your email, and complete secure checkout. You'll receive a login link by email with full access immediately.
No. myslim provides general educational and entertainment content only, not medical, dietary, or therapeutic advice. Always consult a physician or registered dietitian before starting any diet or exercise program.
myslim works on any device with a modern web browser โ€” iPhone, Android, desktop, tablet. No app download required.

Billing & Subscriptions

You get 7 days of full access for $0.99 USD. After the trial, your plan automatically continues at $9.99 USD/week unless you cancel before the trial expires. During promotional campaigns, a free trial period may be available instead.
We accept all major credit and debit cards (Visa, Mastercard, American Express). All payments are processed securely by our payment provider.
If you see a charge from myslim, it's because an active subscription renewed. Check your plan at Manage Subscription. If you believe the charge is in error, email support@myslim.app โ€” we'll resolve it immediately.

Cancellation & Refunds

Cancel any time via Manage Subscription or email support@myslim.app. We process cancellations within 24 hours. You keep access until the end of your current paid period.
Refund requests for charges made within the last 14 days are reviewed on a case-by-case basis โ€” email support@myslim.app with your account email and the reason for your request. Refunds are not automatic or guaranteed. See our Refund Policy for details.

Still have a question?

Our support team is available 24/7 โ€” we reply within 2 hours.

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